Student-Contributed Wiki
An awesome team of students from our education program made this wiki.
CD’s or DVD’s are lagging or not working
A common problem that causes CD’s and DVD’s to play slowly, lag or skip is that they have finger prints or dirt on the bottom of the disk. First try cleaning your CD/DVD and inserting it into the optical drive. Use a slightly damp microfiber towel to wipe under side of disk. Then try using a completely new disk to see if it runs.
If both fail it could be a problem with your optical drive, which could be replaced by following this guide.
When a optical drive malfunctions it can cause CD’s and DVD’s to play slowly or not at all. Consider replacing the optical drive with this guide.
All attempts to install a new program repeatedly fail for unknown reasons
Defective RAM is characterized by slowness and lagging while gaming, watching videos and corrupting files. Try replacing the RAM which is accessed at the bottom of the device with this guide.
If your device turns off during the saving process it can corrupt a file. Be sure to let device save fully before turning off your device or making new changes.
The monitor is not showing anything
Make sure your device is turned on by holding the power button on for a few seconds and see if any lights come on your device. If that fails, charge your device for around 30 to 45 minutes. Connect the power cord to device, wait for it to charge then power it on.
A bad hard drive may be the root of this problem. A faulty hard drive can be the reason your screen is not showing try replacing it with our guide here.
Keyboard or Keys keep coming out
When pressing the keys if they are stuck it can be because of a substance on the device keyboard is making the keys stick in place. Try using a damp towel and gently wiping the keys to clean them.
If the keys are missing or continually falling out it might be time to replace them
see our repair guide here to fix it.
The device is not showing any signs of turning on
Check to see if your charger cord is securely placed into your laptop and into the wall. Try multiple outlets and check to see if the battery light turns on. If the laptop still fails to power on try connecting the charger cord to a another similar device and see if it charges. If everything fails try replacing the power cord.
If your device powers on for a few seconds then powers off again then your power supply box might be old or faulty. If so a new power supply box is needed
When I touch the screen it doesn’t respond
This device uses a resistive touchscreen which means it use multiple layers. Press harder when using this device to get it to respond to your touch.
Certain links or applications are too small for our fingers to press. Try to using a stylus to click links and applications or zoom in on the link then press it.
