Difficulty
Moderate
Steps
7
Time Required
20 minutes
Sections
1
- Touchscreen Sensor
- 7 steps
Flags
0
BackFitbit Surge
Full Screen
Options
History
Save to Favorites
Download PDF
Edit
Translate
Get Shareable Link
Embed This Guide
Notify Me of Changes
Stop Notifications
Introduction
What you need
Step 1
Touchscreen Sensor
- Unscrew all four black 3 mm screws on the underside of the watch using a T5 screwdriver.
Unscrew all four black 3 mm screws on the underside of the watch using a T5 screwdriver.
1024
Step 2
- Use an X-Acto knife to cut the band above, on either side, and in between the 2 screws.
- Note: Part of the band is hard plastic.
- Caution: Once the band is cut it cannot be reattached.
Use an X-Acto knife to cut the band above, on either side, and in between the 2 screws.
Note: Part of the band is hard plastic.
Caution: Once the band is cut it cannot be reattached.
Step 3
- Scrape away the glue beneath the hard shell portion of the band to reveal the GPS.
Scrape away the glue beneath the hard shell portion of the band to reveal the GPS.
Step 4
- Use a PH000 screw head to undo the newly revealed silver 4 mm Phillips screws that were hidden beneath the glue.
Use a PH000 screw head to undo the newly revealed silver 4 mm Phillips screws that were hidden beneath the glue.
Step 5
- Using a metal spudger, push down on the plastic gray square clamps on the underside of the device to dislodge the whole silver backing.
- Note: the buttons will also come off.
Using a metal spudger, push down on the plastic gray square clamps on the underside of the device to dislodge the whole silver backing.
Note: the buttons will also come off.
Step 6
- Use a thin tool to pry the the device apart by lodging it between the clock face and back side of the device.
- Note: A spudger may not be thin enough to fit in the seam of the device. We used the 6 inch metal ruler from the Pro Tech Toolkit.
Use a thin tool to pry the the device apart by lodging it between the clock face and back side of the device.
Note: A spudger may not be thin enough to fit in the seam of the device. We used the 6 inch metal ruler from the Pro Tech Toolkit.
Step 7
- Remove the touchscreen sensor using a spudger or your fingers.
- Note: In this photo we removed the metal cover on the main PCB, but you do not need to remove it for this guide.
Remove the touchscreen sensor using a spudger or your fingers.
Note: In this photo we removed the metal cover on the main PCB, but you do not need to remove it for this guide.
To reassemble your device, follow these instructions in reverse order. Keep in mind that the wristband will need to be cut for this repair and it cannot be reattached.
Cancel: I did not complete this guide.
7 other people completed this guide.
Author
with 2 other contributors
Angela Pitts
Member since: 10/11/2016
1,187 Reputation
4 Guides authored
Badges:
12
+9 more badges
Team
USF Tampa, Team 1-3, Leahy Fall 2016
Member of USF Tampa, Team 1-3, Leahy Fall 2016
USFT-LEAHY-F16S1G3
3 Members
4 Guides authored
Terry Brown - Sep 27, 2017
Reply
Is there a company that will perform this fix for me?
Francisco Cortez - Oct 10, 2017
Reply
Where can I get a replacement sensor?
Erazm Gondoresku - Jul 13, 2018
Reply
Isn’t any step missing in that instruction ?
Removing sensor will solve the issue ? How about adding new one ?
viktoras - Apr 15, 2019
Hi, I didnt get the point, what should I do after removing sensor? Should I clean it or something? If I need to place a new one, maybe someone knows where to get one?