This troubleshooting page will help resolve problems encountered with the Dyson DC39 Origin, which was released late 2011.
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The vacuum experiences a loss of suction and drop in performance.
If the vacuum canister is full, the vacuum can experience a drop in performance. To fix the problem, empty the canister. Release the canister by pressing the gray button located on the main ball, near the canister handle. Empty the canister by pressing the red release button near the top handle. Be sure to do this over a trash can.
If the filter is clogged or full, remove the filter and clean it. If the pre filter is damaged beyond repair, consider replacing the part.
If the inlet duct hose has an obvious slit or object stuck within the passageway, the hose may need to be replaced. The small hose is located toward the front of the assembly and is the inlet to the canister from the vacuum head. To fix this problem, remove the hose from the main assembly to free any blockages that may be present. Instructions for removing the hose can be found here.
The main ball located in the rear of the vacuum no longers gyrates correctly or jams while trying to make turns.
When the vacuum cannot turn correctly, there is often a physical object that is stopping the mechanical movement. To fix this problem, remove the wheel that is causing the problem. Check the removed part for any misplaced components, if there are any visible then remove them from the device. If the surface of the part appears to be sticky, then wipe it down until it is clean again. Once both the removed part and inner part are cleaned, snap the wheel back onto the device.
The vacuum makes an unfamiliar or clogged like noise when attempting to suck up items.
When the vacuum produces an unusual sound when trying to suck up materials, there is often a physical object blocking the hose. To fix this problem, remove the inlet duct hose. Check the removed part for any materials within the hose. Remove any materials and clean the hose. Once the part is clean, follow the above guide in reverse order to reattach the inlet duct hose.
If the vacuum produces a whistling noise during suction, there is often a slit or tear in the duct hose. To fix this problem, remove the inlet duct hose. If there is a slit or tear in the duct hose that is beyond repair, then consider replacing the part. Re-install the new duct hose by following the above guide in the reverse order.
The vacuum emits a foul odor while in use.
After continued use, the canister and pre-filter will become clogged. To fix this problem, empty the canister and clean the pre-filter. If the problem persists, a replacement pre-filter may be required. Replace it using this guide.
This vacuum has an issue where the motor will burn the post motor filter, resulting in a foul smell. The motor and post motor filter will need to be replaced.
The vacuum will shut off while vacuuming.
Most Dyson vacuums have a safety feature that cuts the power if the machine starts to overheat. Common causes of the machine overheating are because the filter needs washing or the machine is blocked. In addition, if the Dyson vacuum turns off while in use, unplug the machine and let it cool down for about an hour before plugging in again.
