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My device wont play music, or when it does it is intermittent
One underlying cause to this issue could be the distance between the paired device and the DOSS SoundBox. Check if Bluetooth distance on music source is more than 33 feet. Another cause could be the current battery level. If the battery level is low, then your device needs to be plugged in to charge.
A common issue is not having the Bluetooth option enabled on your mobile device. If it is still not working and your Bluetooth is enabled on device, double-check that you have selected DOSS SoundBox as your device . Try holding down the Play/Pause button for 5 seconds, and try pairing.
My device will not charge, or when it does it will not stay charged.
What you are experiencing may be caused by volume levels and usage patterns. Drawing full power from the DOSS SoundBox for extended periods of time may alter the 12 hour average duration time. You may also want to check the battery level of your device prior to disconnecting it from the charger. A full battery is indicated by a steady green light on the battery status indicator. If neither of these fix your device, you may have a faulty battery that needs to be replaced. Use this guide to replace your battery.
One possible underlying cause could be damaging of the Micro USB cable and adapter. Also, check that the port is free of any lint and debris. Lastly, the speaker may have a faulty charging indicator. If the green light is shown, leave the device on the charger for another hour to check if the device then works. If so, then you had a faulty light. You might also have a bad charging terminal connection or faulty device.
I was listening to music, when all of a sudden the noise coming from my speaker became very distorted.
Make sure there is no dust or foreign debris in the face plate or any broken pieces inside. Also, check the tightness of all screws. Your device may have also have been damaged during transit.
Popping and crackling sounds can be caused by a poor connection between the speakers, speaker cables, and amplifier. Connection points can become corroded and wires severely damaged. If that’s the case, replace as needed.
Distortion at low to moderate volumes, or a “fuzzy” or “hissing” sound coming from the speaker may indicate a blown speaker. If your speaker is blown, follow this guide to replacing your speaker.
