This troubleshooting page will aid in correcting problems with the Dell XPS 15 9570.
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When I press the power button the computer does not power on
First, begin by attempting to plug in the device to check and see if the battery is dead. If the device still does not turn on ensure that the charger light on the charger and computer are on to check for a faulty power cord.
The next step is to attempt to restart the device. Begin by disconnecting the charger from the computer and the wall plug. After letting it sit for at least 60 seconds, reconnect the device to power and press and hold the power button for 10 seconds and then release and immediately do a press and release of the power button again.
The next possibility could be a hard drive failure. By following this guide you can see detailed instructions on how to safely and effectively replace your hard drive.
Computer’s fan is running loudly.
Your computer generates heat as it runs so if the air vents are obstructed it can cause the computer to overheat and the fans to run excessively and loudly. This normally happens when a computer is placed on a soft surface such as a mattress or a blanket. To prevent this from happening, place your computer on a hard surface in a cool room where the air vents are not blocked. The Dell’s ventilation is located on the bottom of the laptop.
The next step is to update the BIOS and device drivers. To complete these updates you can follow this guide.
The final resort is to clean the air vents on the computer by following this guide. If this does not work there may be physical damage to the actual fans in the computer. To check and replace any damaged fans you can follow these steps.
Computer dies shortly after being unplugged
First, attempt to fully plug in the power cord. Ensure it is all the way plugged in, or the device will not charge. You should also check that the charge is fully plugged into the wall to provide a power source. To check that is charging you can look at the charging indicator light on the side of the computer, next to the charging port.
If the device appears to not hold a charge, the power-adapter port may need to be replaced. With a faulty port, the device is not getting power while plugged in. To fix this, attempt to fully clean out the port. If this does not work, the port will need to be replaced.
If the power port is working and the device is properly plugged in but still won’t hold a charge, the battery is faulty and needs to be replaced.
My keys are stuck or get stuck when typing
If you cannot press on a key, it may be stuck in place. To fix this, check that there is nothing under the key or in between the spaces. Remove any particles or debris using a keyboard cleaning spray to release the key.
Make sure filter keys are turned off in the ease of access control panel. If that does not work, you can run the keyboard troubleshooting feature in settings.
If your entire keyboard will not work, it may be broken and needs to be replaced.
My screen quits or dies while using my computer
Use of the keyboard shortcut Windows Logo Key + CTRL + Shift + B can make the display reappear. The screen should restart the page and wake up.
If your Dell has a virus, the virus or malware can cause screen blackouts. Run an antivirus program to remove it and be protected for the future.
If your Dell is overheated, it can lead to screen blackouts. Make sure your laptop’s ventilation holes are clean of dust particles. The Dell’s ventilation is located on the bottom of the laptop.
