Preliminary Troubleshooting Topics
Ensure that the power bar is completely full before unplugging the device from its charger. The USB 2.0 charger may also be bad. Try charging the device with a different USB 2.0 charger.
The battery may be faulty. This is due to loss of memory on the battery and inability to retain its full capacity. Obtain a new battery and see battery replacement guide.
The button module may be faulty. This may be due to a bad touch sensor or an internal mechanical failure. Obtain a new button module and see button module replacement guide.
If the button module is replaced and the buttons still don’t work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.
There may only be a crack in the outer shield. Obtain a new outer shield and see screen protector guide.
If there is discoloration on the screen there may also be a crack in the inner screen. The inner screen attached to the motherboard needs to be replaced.
The battery may be dead. Plug the device into its charger.
The battery may be faulty. Obtain a new battery and see battery replacement guide.
The hard drive may be faulty. This can occur for many reasons, including power failure, damaged spindle or disk, and corrupt data. Obtain a new hard drive and see hard drive guide.
The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.
The audio jack may be broken. This may be due to a problem with the audio jack connection to the IDE connector. Obtain a new IDE connector and see IDE connector guide.
If the IDE connector has been replaced and the audio still does not work, the motherboard may be bad. Obtain a new motherboard and see motherboard guide.
The inner screen may be broken. The inner screen attached to the motherboard needs to be replaced. Replacing this component requires soldering.
